One of the driving forces behind X-TEL's success has been our unbending commitment to our customers. We provide the training, tools, and ongoing support to ensure that you get the most out of our products. More importantly, we listen to our customers. Your comments feed right back into the design process to drive the next generation of X-TEL products. And when you need customized improvements for your unique applications, we can often turn them around for you faster than any of our competitors.
Much of our success thus far is attributed to our strong desire to do what it takes to satisfy our customers. For instance, before you even purchase our product, we'll come out and train your engineers, technicians, and management on how to use our technology and leave with you an evaluation unit. That way, you can see for yourself why X-TEL's drive test tools are so popular compared with alternative products on the market.
Most customers find that our products require very little internal training and support time, because they're so easy to use. Each unit comes standard with a twelve-month repair/exchange warranty, 24x7 technical support, and quarterly software updates. Once your system is up and running, you can rely on our knowledgeable staff for comprehensive support, with customer service representatives fluent in English, Spanish, Portuguese, Mandarin, Cantonese, and Malay. We also provide quick turn-around whenever repairs are needed (in most cases within 24 hours), so you can rest assured that you're always operating at the highest levels of utilization.
Click here to contact us for more information on training or a demonstration of our technology.